Bookout Data Retention Policy
DRAFT — NOT YET IN EFFECT. Working draft prepared without legal review. A qualified lawyer must review this document before it is published or relied on.
Version: 1.0-draft-2026-07-25 · Effective date: [TBD]
How long Bookout keeps data, and what happens when accounts close. Periods
run from the trigger listed; deletion means removal from the live database,
with backups expiring on their own rolling window afterwards.
| Data | Kept while | Deleted |
|---|---|---|
| Owner account (email, name, login) | Account is open | Within 30 days of account closure |
| Site content (pages, journal, products, photos, branding) | Site exists | Within 30 days of site deletion or account closure |
| Member accounts | Account is open | Within 30 days of a deletion request to us or the Owner |
| Bookings, contact messages, journal subscriber lists | Owner's site exists | Within 30 days of site deletion; individual entries as soon as the Owner deletes them |
| Journal subscriptions (email) | Until unsubscribe | Unsubscribe takes effect immediately; address is suppressed, not reused |
| Order & subscription records (amounts, Stripe IDs) | 7 years | Kept 7 years for tax/accounting, then deleted. Stripe retains its own records under its policy |
| Terms-acceptance records (version, timestamp, IP, user-agent) | Life of account + 6 years | Kept as evidence of contract |
| Server and application logs | Rolling | Deleted or anonymised within 30 days |
| Database backups | Rolling | Expire automatically within 30 days; deleted data disappears from backups as the window rolls over |
Deletion requests
- Members/visitors: ask the site's Owner first (they control their
site's data), or email [privacy@bookout.studio] and we will act on the
Owner's instruction or refer the request to them.
- Owners: email [support@bookout.studio] from the account email. We can
export your site data (content, subscriber list, bookings, orders) before
deletion — ask within 14 days of closing.
Exceptions
We keep data longer only where law requires it (tax records, an active legal
hold) or where it is needed to establish or defend legal claims, and only
that data, for only that purpose.